#58349: "Trying to reset my password results in "unknown email address" for my Premier account"
Tentang apa laporan ini?
Apa yang terjadi? Pilih di bawah
Apa yang terjadi? Pilih di bawah
Silakan periksa apakah sudah ada laporan tentang hal yang sama
Jika ya, silakan VOTE untuk laporan ini. Laporan dengan suara terbanyak diberikan PRIORITAS!
| # | Status | Votes | Game | Type | Title | Last update |
|---|
Detil Deskripsi
-
• Mohon salin/tempel pesan error yang Anda lihat di layar, jika ada.
Unknown email address when trying to recover the password for my account.
-
• Mohon jelaskan apa yang ingin Anda lakukan, apa yang kemudian Anda lakukan, dan apa yang terjadi
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Apa browser yang Anda gunakan?
Google Chrome v97
-
• Harap salin/tempel teks yang ditampilkan dalam bahasa Inggris alih-alih bahasa anda. Jika Anda memiliki screenshot bug ini (disarankan), Anda dapat menggunakan Imgur.com untuk menguploadnya dan memberi tautannya di sini.
Unknown email address when trying to recover the password for my account.
-
• apakah teks ini tersedia dalam translation system? jika iya, itu bisa diartikan lebih dari 24 jam
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Apa browser yang Anda gunakan?
Google Chrome v97
-
• Tolong jelaskan saran Anda secara tepat dan ringkas sehingga semudah mungkin untuk memahami apa yang Anda maksud.
Unknown email address when trying to recover the password for my account.
• Apa browser yang Anda gunakan?
Google Chrome v97
-
• Apa yang tampil di layar ketika Anda tidak dapat berjalan (Layar kosong? Hanya tampil sebagian antar-muka? Pesan error?)
Unknown email address when trying to recover the password for my account.
• Apa browser yang Anda gunakan?
Google Chrome v97
-
• Bagian mana dari peraturan yang tidak diterapkan dengan tepat oleh BGA
Unknown email address when trying to recover the password for my account.
-
• Apakah kesalahan peraturan dapat dilihat dari ulangan permainan? Jika ya, pada langkah ke berapa?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Apa browser yang Anda gunakan?
Google Chrome v97
-
• Aksi permainan apa yang ingin Anda lakukan?
Unknown email address when trying to recover the password for my account.
-
• Apa yang Anda coba lakukan untuk memunculkan aksi permainan ini?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. -
• Apa yang terjadi ketika Anda melakukannya (pesan error, pesan status permainan, ...)?
• Apa browser yang Anda gunakan?
Google Chrome v97
-
• Pada langkah ke berapa masalah tersebut muncul (apa petunjuk permainan saat itu)?
Unknown email address when trying to recover the password for my account.
-
• Apa yang terjadi ketika Anda mencoba untuk melakukan aksi permainan (pesan error, pesan status permainan, ...)?
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Apa browser yang Anda gunakan?
Google Chrome v97
-
• Mohon jelaskan masalah tampilannya. Jika Anda memiliki screenshot bug ini (disarankan), Anda dapat menggunakan Imgur.com untuk menguploadnya dan memberi tautannya di sini.
Unknown email address when trying to recover the password for my account.
• Apa browser yang Anda gunakan?
Google Chrome v97
-
• Harap salin/tempel teks yang ditampilkan dalam bahasa Inggris alih-alih bahasa anda. Jika Anda memiliki screenshot bug ini (disarankan), Anda dapat menggunakan Imgur.com untuk menguploadnya dan memberi tautannya di sini.
Unknown email address when trying to recover the password for my account.
-
• apakah teks ini tersedia dalam translation system? jika iya, itu bisa diartikan lebih dari 24 jam
I have 2 paid accounts that me and my partner use. One of the accounts is working fine, but for the other we recently tried to login after a few months, and it complained about the password. No worries, we just click on the link to recover the password, and enter our email address. It comes back with "Unknown email address" in a large red banner. This is very unusual in that I have my confirmation emails for that user that shows we paid the annual fee last year (and won't expire for many more months). I tried going to the help and typing this up but it's been a few days and noone responds, and it's not like I can login and see what's wrong, cause I can't even get started!
(This message is being posted from my other paid account, since I can't login with the first one).
Where do you even go for help with this? Not getting any replies, and everything feels like a black hole. • Apa browser yang Anda gunakan?
Google Chrome v97
-
• Tolong jelaskan saran Anda secara tepat dan ringkas sehingga semudah mungkin untuk memahami apa yang Anda maksud.
Unknown email address when trying to recover the password for my account.
• Apa browser yang Anda gunakan?
Google Chrome v97
Laporkan riwayat
Finally the 3rd email many days later magically went into the inbox.
Your bug has probably been fixed already, or was linked to a temporary failure of BGA service.
In any case, when filling a bug report, make sure to have an explicit title linked to the incident (ex: with error message), so other players can recognize it and vote for it.
Tambahkan hal lain di laporan ini
- ID meja / nomor langkah lainnya
- Apakah F5 menyelesaikan masalah?
- Apakah masalah tersebut telah muncul beberapa kali? Setiap kali? Tidak tentu?
- Jika Anda memiliki screenshot bug ini (disarankan), Anda dapat menggunakan Imgur.com untuk menguploadnya dan memberi tautannya di sini.
